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Frequently Asked Questions
Q1: Can you make custom designs for small quantities?
Yes, we can. We have our own professional design team and handle low MOQ orders across different categories. Our local warehouse supports this flexibility.
Q2: How do you control product quality?
We have a dedicated QC team for every order. We perform 100% inspection of goods and provide an inspection report for your confirmation to ensure minimal defects.
Q3: What is the estimated delivery time?
Samples take approximately 5-7 days. For bulk orders, it usually takes about 30 days after receiving the deposit and confirming all details, depending on the quantity.
Q4: What are your payment terms?
We usually accept 30% T/T in advance and 70% before shipment or against a copy of the BL. Other terms can be negotiated based on the order requirements.
Q5: How do I place an order?
The process includes: 1. Sample approval. 2. 30% deposit/LC. 3. PP sample approval. 4. FRI inspection. 5. Shipment arrangement. 6. Document preparation. 7. Balance payment. 8. Release of goods.
Q6: Is there a quality warranty after shipment?
Yes, we provide a quality warranty for 60 days after the shipment date to ensure customer satisfaction and product reliability.