❓ FAQ
1. What is your MOQ?
The minimum order quantity is 3000 pieces per color. However, we welcome you to try a low MOQ of 100 pieces for initial orders. Please inform us of your quantity and specific requirements, and we will calculate the cost accordingly.
2. Can I get samples?
Yes, we usually provide stock samples for free. For custom designs, a sample fee is required, which is refundable when the order reaches a certain quantity. Samples are sent via FedEx, UPS, TNT, or DHL and typically arrive in 2-4 days.
3. How long is the sample lead time?
For existing samples, it takes 2-4 days (1-2 pieces are free). For custom designs, it takes 4-10 days depending on the complexity of the design.
4. How long is the production lead time?
Orders up to 100K pieces take approximately 30-35 days. For products with a low MOQ of 500 pieces, we can provide them within 15 days.
5. How many colors are available?
We use Pantone color codes to match colors accurately. You can provide the Pantone code you need, or we can recommend popular colors for your market.
6. What is your payment term?
Our normal payment terms are TT: 30% deposit and 70% against the copy of BL. We also accept L/C at sight.